Bonjour,
It’s a little early to think about user feedback because there is absolutely nothing at the moment However… I met Nuria by chance and her job is to do User Research. Serendipity. Today we had a nice talk about the next steps fedeproxy could engage in once the early adopters start using what it provides. Here are the bullet points:
- First impression
- Where the user starts to struggle
- They either get use to it
- Or they run away
- Come back to them after a little while and ask how they dealt
- Could it be that
- They need more training
- They are still unconfortable
- They need for a fix
- It is better to let them speak about how they use the software and express the problems (it is not a good idea to ask them for problems)
- Shadowing would be best but how ?
- Add a visible button to send comment, ask for help etc. link to the forum
- Immediate feedback (5 smileys) on a specific action + space for comment
- Design A/B tests from the start to compare User Experiences
- Rating the links between forges somehow (the way someone would rate a translation). Not sure it would work though, just to keep in mind.
- How do you measure a good experience
- Save time
- Less steps (should be stored by the tools)
- Less loss of links between forges (measure the number of links between forges at the moment, measure how much more there is afterwards)
Cheers